Here are some common questions about ConnectedCrops.

 

Do I need a router, or computer to access my data?

Nope.  All you need is an android or apple smartphone to access your data.  The stations communicate using an internal cell phone and send data directly to your phone. Repeater towers, routers, cables, repeaters are a thing of the past.

 

Do I need a cell phone plan for each station?

You do not need to purchase a separate cell phone plan.  The cost of cellular communications for the first year of service is included into the cost of the station.  Each additional year of communications can be purchased through ConnectedCrops for $120.00 per year.

 

Do I have to run a power line to the station?

Nope.  ConnectedCrops stations are solar powered and they don’t need any additional cables for power or for connectivity.

 

How much sun does it need to keep running?

The sun exposure for a particular site is case-by-case and depends on how it is installed, and on the time of year.  I can share previous results we’ve experienced with various install sites:

  • The station needs 2 hours of ‘perfect’ sun exposure conditions to charge the station for 2 days.
  • The station on a rainy or snowy day, the station has 1 day of charge even on a very cloudy day with no tree cover.
  • The station has been installed in locations heavily shaded by trees and did receive enough charge to maintain power.

Even though the latest model has a larger solar capacity, I’d make two recommendations:

  • Try to move the station or orient the station where it gets better sun exposure.
  • Change reporting frequency to hourly or higher to conserve less power.
  • Install the units to face south to maximize sun exposure.

Can I make audible alerts ?

Often times alerts will go off in the middle of the night that means you have to get up and start working. You can set your phone to play an audible alert

On iPhone

If your phone is set to do not disturb then you will not get any audible notifications on your phone from any applications.  Do not disturb mode must be turned off.  See this link to turn it off https://support.apple.com/en-ca/HT204321

Apple has a couple handy features for turning on/off audible alerts under Settings > Notification center.  Here you can control which notifications are audible, show on the lock screen and show in notification center.  A common configuration is to disable alerts from facebook or social apps but enable alerts for the text message application.  See this link that explains how to get into notification center and turn on/off alerts. https://support.apple.com/en-ca/HT201925

Android

On Android, you can control how and when you get notifications on your device.  Note: android isn’t the same on all devices, these instructions are for devices running Android 7.1.1 and up.  Check which version of android  you have.

Change Sound and vibrate settings. Click on your devices’ Settings App

1. Open your device’s Settings app.

2. Tap Notifications.

3. Next to “All apps,” tap the Down arrow .

4. Tap the Mail, Messages, and ConnectedCrops app.

5. Click on slider so notifications are enabled

Why can’t I see data from 5 days ago?

When viewing the data for your sensors, either in table or chart format, the default view is the Past Day.  Make sure you select the option for 7 days to view data that is older than the past 24 hours.

When I try to login, the app gives me the error “incorrect password”

Although the username is usually an e-mail address that is not case-sensitive, the password is case-sensitive.  Check your password, and if it starts with a lowercase letter, be sure your Shift or Caps key is not selected when typing your password.  If you continue getting the same error despite typing the password with the correct case, please contact support@connectedcrops.ca.

I’ve installed the Weather Station, but it doesn’t show any lights on the front and nothing is reporting on the App.

After installing the Weather Station and sensors, be sure to insert the supplied fuse and cover it with the clear screwcap to seal it.  If you’ve already done this and don’t see any of the LED’s light up on the front of the Weather Station, press the RESET button and look for the LED’s to light up.  If you still don’t see any lights and nothing reports on the App, contact support@connectedcrops.ca.

I have an iPhone and an iPad that I’d like to use with the App.  Can I do this?

The App is designed for the iPhone but can work with the iPad too, although depending in which iPad you have, the screen may appear stretched.  However, you can use the same log-in from both devices and use them at the same time.

 

I love the Weather Stations and the App.  Will you be adding any other sensors?

We are always looking to improve and enhance ConnectedCrops, including adding more sensors.  We’d love to hear your thoughts on what type of data/sensors would be valuable for your operation.  Please send an e-mail to info@connectedcrops.ca to start the conversation.

How many soil sensors do I need?

If you are using sensor data to determine how often you irrigate; we recommend you have at least 1 sensor per irrigation zone.

Generally speaking growers usually need 1 soil station every 10 acres.  Additional sensors may be useful if you have multiple soil types, each soil type will have different water retention rates.  If you have sloping land you will be able to measure water retention at the top of a hill compared to the bottom of a hill.

 

How to troubleshoot unexpected soil moisture values on a Advanced Irrigation Solution (Model: SM2)

1. Disconnect the sensors and reset (please make sure you mark the sensors, currently SM2 gives the bad reading which is on port A, the one closer to the fuse)

2. Swap the sensors and reset

3. Wait for 5 minutes and reset (you might need to repeat this step with taking out the fuse)

Now depending on the readings we get after swapping the sensors, here are the possible scenarios:

1. After swapping sensors, if the swapped sensors are unusual (i.e. SM1 is over 60), then it is a sensor issue. Please disconnect it and use one of the extra sensors, put in soil, reset and check the reading

2. After swapping sensors, if the same port still has an unusual value, then it’s a port issue. As a last resort, please take out the fuse and recheck the readings. If it was still out of range, please bring the station back.

In all cases, if you get good readings, please allow it to pass few readings before you leave, preferably 5 min in between.

 

Is there any regular maintenance needed?

We strongly suggest visiting your weather station every couple of months to check the overall condition; just to make sure its not covered in mud, plants or nesting material. Rain water and soil together might stick on the solar panel and around the box from time to time. Simply wipe it off with a clean cloth.

 

 

 

What is the warranty on these stations?

Contains IC 5131A-HE910

Certified under FCC Parts 15, 22, 24 and 27, RI7HE910

This device complies with part 15 of the FCC Rules.  Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

Changes or modifications not expressly approved by Esprida could void your warranty.

Twelve (12) Month Limited Warranty

Esprida warrants the ConnectedCrops product (“Product”) against defects in materials or workmanship under normal use for a 12-month period from the date of purchase from Esprida or an authorized distributor, other than for failure of the battery (“Warranty”).  If the Product does not meet this Warranty, Esprida’s sole obligation will be, at its election, to repair or replace the Product with the same or functionally equivalent product, and the replacement product will assume the remaining Warranty of the originally-purchased Product.  When a Product is returned, any replacement becomes your property and the replaced Product becomes Esprida’s property.

 

How to obtain warranty?

Obtaining Service: To obtain Warranty service, send an e-mail to support@connectedcrops.ca.  Please describe the nature of the problem.  Proof of purchase is required for Warranty service.  If the Product cannot be fixed remotely, you are required to arrange for and pay the shipping charges to return the defective Product to Esprida.  Upon receipt, Esprida will, in its discretion, evaluate the nature of the problem to determine if it is a valid Warranty issue.  If the nature of the problem is a valid Warranty issue, Esprida will use commercially reasonable efforts to repair or replace the defective Product within forty-five (45) days from receipt of the Product.  Esprida will arrange for, and pay, ground shipping charges for Products replaced or returned to you within Canada. Any other shipping charges are your responsibility.

ESPRIDA DOES NOT MAKE ANY OTHER WARRANTIES AND CONDITIONS, EXPRESS OR IMPLIED, AND DISCLAIMS ALL IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, NON-INFRINGEMENT AND FITNESS FOR A PARTICULAR PURPOSE.  ESPRIDA SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL OR CONSEQUENTIAL DAMAGES, OR FOR AN AMOUNT IN EXCESS OF THE PURCHASE PRICE OF THE DEFECTIVE PRODUCT.

Any dispute arising out of or relating to the purchase or use of the Product, including any Warranty claims, will be governed by the laws of the Province of Ontario and the Federal laws of Canada, without regard to conflicts of laws principles.  Any action arising out of or relating to the Product must be brought in the courts located in the City of Mississauga, Ontario, Canada. By operating the Product, you consent to the personal jurisdiction of Ontario courts and agree not to raise any argument of lack of personal jurisdiction or inconvenient forum or otherwise attempt to transfer the action from, or dispute the jurisdiction of, Ontario courts. You waive the right to a jury trial.